Paying too much for your pet's care?

Effective Date January 1, 2014

At FairVets, our most important asset is our relationship with you. FairVets respects your privacy and takes Internet privacy very seriously. By accepting FairVets' Terms of Use (which incorporates by reference this Privacy Statement), you are also agreeing to the terms and conditions of this Privacy Statement, including consenting to the use and disclosure of certain information, including personally identifiable information provided to us as outlined in this Privacy Statement. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@fairvets.com.

A. Collection of Information

Because FairVets provides a service for evaluating your pet's veterinary care and veterinary care bills, we ask you for the sort of information needed in order to make such evaluations. We will not sell, share or rent this information that is collected in the FairVets service to others in ways different than from what is disclosed in this Statement. FairVets collects information about you from both you and others at several points in our service.

B. Information Collected

• Information Requests. If you wish to request more information about FairVets prior to registering, you are required to provide contact information (for example, name and e-mail address). This information will be used by FairVets to contact you about our services.
• Usage. No matter how you arrive at FairVets, we require the collection of certain contact information as part of using the FairVets service (for example, zip code associated with the IP Address used to access the Site). If you arrive at FairVets through a customer or business partner site, such site may provide a unique identifier that confirms to FairVets that you are an authorized member from such customer or business partner site. You will be asked to agree to FairVets’s Terms of Use before being able to use FairVets.
• Communications. The purpose of FairVets is to provide you with the ability to understand, analyze and better organize your pet's veterinary care and related financial information. Certain communications (for example, e-mails and other communications with FairVets) are recorded and maintained by FairVets. FairVets considers these communications to be personal and private and will not use or disclose these communications except as provided for in this Privacy Statement, where required by law, or unless you agree to additional use and disclosure of such information.
• Reported Information. FairVets provides a platform for a community of pet owners to report and review prices from veterinary service providers. Reports are generally provided via a scanned image of a receipt from a veterinary service provider which is then uploaded to FairVets for processing by a FairVets associate. FairVets will not disclose personal information from these documents except as provided for in this Privacy Statement. Names and prices of procedures and medication, dates, and details on the pet being cared for are recorded by FairVets. This anonymous information is available to the FairVets community. FairVets requires users to sign in with a trusted partner (for example, Google) to ensure high-quality reports. FairVets may contact users who have reported prices using the email address by which they signed into the FairVets Site.
• Log Files. FairVets collects and stores the Internet Protocol (IP) address of the computer you are using; the name of the domain and host from which you access the Internet; the browser software you use and your operating system; the date and time you access the service; and the Internet address of the Web site from which you directly linked to FairVets. FairVets uses this log file information to analyze trends, administer the service, and monitor service traffic and usage patterns for internal security purposes and to help make the FairVets service more useful.

C. Use And Disclosure of Your Information

In addition to the uses and disclosures of information outlined above, your information may also be used and disclosed as follows:

• Survey you to evaluate and improve the FairVets service.
• Operate the FairVets service and decide what services will meet our members’ needs.
• Provide information as required by law.
• Communicate back to you about customer service issues.
• Update you on service and FairVets benefits.

D. Disclosure of Information

• Compliance with Laws. FairVets will not disclose personal information (contact, pet's health, and/or billing) to third parties other than as provided for in this Privacy Statement, except when required to do so by law, or you have otherwise consented to additional use or disclosure of the information.
• Business Partners. FairVets may work with business partners in making our services available to consumers. It is our policy to require companies with whom we do business to support the same privacy policies we do. When you sign up for these services, we will share information only as necessary for the third party to provide related services or assist us in providing our services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
• Third Parties. If you use FairVets to link to another web site, you may decide to disclose personal information at that web site. For example, you might provide your contact information to obtain an information packet from an organization. Please be aware that in contacting that site, or in providing information on that site, that third party may obtain personal information about you. This Privacy Statement does not apply when you leave FairVets and go to a third party web site from FairVets. We structure the FairVets service so that no personal information goes in the search string or URL when you move from the FairVets service to a linked web site. We encourage you to be aware when you leave our service and to read the privacy statements of each and every site that collects personally identifiable information.

E. De-identified Information

On occasion, FairVets may make arrangements with certain customers or business partners to share certain pattern information in order to assist such customers or business partners in evaluating patterns, utilization, usage trends, etc. FairVets may also share such information with you or other users of our service. This type of information may be based in part on information related to you, but does not allow for the personal identification of any individual (in other words, it is “user de-identified”). This information will not be used by the customer or business partner for marketing and/or any other purpose.

• FairVets removes your identity from your personal information (contact, pet's health, and/or financial) and may work with it as anonymous (“de-identified”) information.
• De-identified individual information is information about a user presented in a form where information about one anonymous user would be indistinguishable from information relating to other anonymous users (“a 40 year old female”). De-identified individual information is not in a form that allows anyone studying the information to personally identify any user.
• Aggregate information is information that describes the habits, usage patterns and/or demographics of users as a group but does not reveal the identity of particular users. Your anonymous data is combined with the anonymous data of other FairVets users and becomes statistics. We might use aggregate information within FairVets to understand the needs of the FairVets community of users and determine what kinds of programs and services we can offer to you. FairVets could use this anonymous information to give potential users or business partners a picture of the FairVets community and services. Aggregate information may be provided or sold to third parties. Absolutely no personal identifying information is included in the aggregate reports; each individual remains anonymous.
• Locator information is your name, electronic messaging address, physical address, and/or other data that enables someone to personally identify you. FairVets and your Internet Access Provider may use Locator information as is necessary to enforce any of the terms of the FairVets Terms of Use.

F. Opting Out or Opting In to Specific Uses Of Information

• Email Updates and FairVets Service Marketing. FairVets may provide service updates, tips or education, or may market the FairVets service to you. You will be able opt-out of any such communications at any time.
• Added Services. As we add services to the FairVets service that require the collection, use or disclosure of data other than as set forth in this Privacy Statement, we will offer users the option to opt in or out of those services.

G. Storage and Maintenance of Information

FairVets will store and maintain Personal Information (as defined below) and Contact information in accordance with the requirthis Privacy Policy, unless you notify FairVets by contacting us at support@fairvets.com, that either (i) you wish to have all or a portion of your Personal Information Purged (as defined below) from FairVets’s system; or (ii) you wish to have FairVets retain all or a portion of such information. For more information on the specific requirements that FairVets agreed we would follow, you may contact us at support@fairvets.com. Personal Information shall mean your reported price data, but shall exclude Contact Data. Contact Data shall mean your name and email address and electronic communications between you and FairVets (such as ask FairVets inquiries and emails). FairVets shall not sell or disclose Contact Data to any unrelated third party other than disclosures to you or as may be required in connection with our business operations.

H. Security

FairVets takes commercially reasonable measures to secure your data on our servers.

I. Cookies

• In order to personalize our service for you and to collect aggregate, non-personal information regarding service usage by all of our users, FairVets uses “cookies.” A “cookie” is a small text file that FairVets transfers to your computer’s hard drive. FairVets assigns each computer a different cookie. The cookie assigns a random, unique number to your computer. The cookie does not contain personally identifiable information.
• Your browser software can be set to warn you of cookies or reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookie, you may not be able to use FairVets.
• Sponsors or partners on FairVets may also use their own cookies when you click on a hypertext link to their site or service. We do not control these third parties’ use of cookies, or how they manage the non-personal information that they gather through them. You should review the privacy statement of other sites you link to from our service to understand how these other sites use cookies and how they use the information they collect through the use of cookies on their own sites.

J. Miscellaneous

• Questions. If you have any questions about this Privacy Statement or the use of your information via FairVets, please contact us at support@fairvets.com.
• Changes to Privacy Statement. FairVets will only use your personally identifiable information in the manner described in the Privacy Statement in effect when we collected the information from you. However, we reserve the right to change the terms of this Privacy Statement at any time by posting those changes on our service so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point, we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users by way of e-mail. You will be given the opportunity to opt-out for any additional uses or disclosures of your personal information that you made available to us prior to any such change in our Privacy Statement. In addition, we urge you to check here for any updates to this Privacy Statement from time to time.

Effective Date January 1, 2014

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.

By using this site, you signify your assent to these Terms of Use and you agree to all of the Terms and Conditions included here in and as updated. If you do not agree to all of these Terms and Conditions of use, do not use this site!

Hidden Oak Labs, LLC ("Hidden Oak Labs") may revise and update these Terms and Conditions at any time in its sole discretion. Your continued usage of the Hidden Oak Labs website located at www.fairvets.com ("Site,") will mean you accept those changes.

We Do Not Provide Veterinary Advice

THE SITE MAY OFFER VETERINARY HEALTH, FITNESS, AND NUTRITIONAL INFORMATION, BUT ARE DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DO THEY REPLACE, PROFESSIONAL VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. NOTHING AVAILABLE THROUGH ANY SITE IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF VETERINARY CARE. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR PET'S HEALTH, YOU SHOULD ALWAYS CONSULT WITH A VETERINARIAN OR OTHER QUALIFIED VETERINARY HEALTH CARE PROVIDER. DO NOT DISREGARD, AVOID OR DELAY OBTAINING VETERINARY OR HEALTH RELATED ADVICE FROM YOUR VETERINARY CARE PROVIDER BECAUSE OF INFORMATION YOU RECEIVE THROUGH THE SITE. THE USE OF ANY INFORMATION PROVIDED THROUGH THE SITE IS SOLELY AT YOUR OWN RISK.

Your use of the Site does not create in any way a veterinarian/patient, confidential, or privileged relationship, or any other relationship that would give rise to any duties on our part or the part of our suppliers or distributors. We do not recommend or endorse any specific tests, veterinarians, procedures, opinions, or other information that may be provided through the Site. If you rely on any of the information provided through the Site or by our employees, employees of our suppliers or distributors, or people who contribute to the Site, you do so solely at your own risk.

Limitation on Use of Content

Hidden Oak Labs authorizes you to view or download a single copy of the material on the Site solely for your personal, noncommercial use if you include the following copyright notice: "Copyright (c) 2014, Hidden Oak Labs, LLC. All rights reserved" and other copyright and proprietary rights notices that are contained in the Content. Any special rules for the use of certain software and other items accessible on the Hidden Oak Labs Site may be included elsewhere within the Site and are incorporated into these Terms and Conditions by reference.

The Content is protected by copyright under both United States and foreign laws. Title to the Content remains with Hidden Oak Labs or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of Hidden Oak Labs. All rights not expressly granted herein are reserved to Hidden Oak Labs and its licensors.

By using the Site, you agree not to reverse engineer or collect the Site’s data, databases, information formatting or other attributes of the Site content. You further agree that you will not reproduce any pricing information or other Site content in any format (electronic, printed, or other formats) for commercial or non-commercial uses.

If you violate any of these Terms of Use, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

Limitation of Liability

WE, OUR SUPPLIERS, AND OUR DISTRIBUTORS SHALL NOT BE LIABLE TO YOU, YOUR DEPENDENTS, YOUR AGENTS, ANYONE USING YOUR CREDENTIALS, OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR SIMILAR DAMAGES ARISING OUT OF THE SITE, INCLUDING YOUR INABILITY TO USE THE SITE. WE, OUR SUPPLIERS, AND OUR DISTRIBUTORS ALSO WILL NOT BE LIABLE FOR THE PROCUREMENT OF SUBSTITUTE SERVICES. IN NO EVENT SHALL OUR, OUR SUPPLIERS’, OR OUR DISTRIBUTORS’ CUMULATIVE LIABILITY TO YOU, YOUR DEPENDENTS, YOUR AGENTS, ANYONE USING YOUR CREDENTIALS, OR TO ANY THIRD PARTY EXCEED THE TOTAL AMOUNT OF SITE FEES, IF ANY, THAT YOU PAID DURING THE PRIOR THREE MONTHS FOR THE SERVICE AT ISSUE.

THESE EXCLUSIONS AND LIMITATIONS APPLY TO CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER PERSONAL OR COMMERCIAL DAMAGES OR LOSSES, UNDER ANY THEORY OF LAW, INCLUDING CONTRACT OR TORT, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR ANY DAMAGES THAT ARE NOT LIMITED BY THIS PARAGRAPH, THE SOLE AND EXCLUSIVE REMEDY FOR YOU OR YOUR DEPENDENTS FOR ANY DISPUTE WITH US, OUR SUPPLIERS, OR OUR DISTRIBUTORS IS THE CANCELLATION OF YOUR USE OF THE SITE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY, AND THE LIABILITY OF OUR PARENT, SUPPLIERS, AND DISTRIBUTORS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

User Submissions

The personal information you submit to the Site is governed by the Site Privacy Policy. To the extent there is an inconsistency between this Agreement and the Privacy Policy, this Agreement shall govern.

International Use

The Site is designed for and intended for United States residents using the Site within the fifty states and the District of Columbia. We make no representation that the Site is applicable to, appropriate for, or available to users in locations outside the United States. Accessing the Site from territories where the content is illegal is prohibited. If you choose to access the Site from a location outside the U.S., you do so on your own initiative and you are responsible for compliance with local laws.

Advertisements, Searches, and Links to Other Sites

We may provide links to third-party websites or affiliated websites. We also may select certain sites as priority responses to search terms you enter and we may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. We do not recommend and do not endorse the content on any third-party websites. We are not responsible for the content of linked third-party sites, sites framed within the Site, third-party sites provided as search results, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. We do not endorse any products advertised on the Site.

Indemnity

You agree to defend, indemnify, and hold Hidden Oak Labs, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.

Jurisdiction

You agree that the laws of the State of Delaware govern this contract and any claim or dispute that you may have against us, our suppliers, or our distributors, without regard to Delaware's conflict of laws rules, and that the United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. You further agree that any disputes or claims that you may have against us, our suppliers, or our distributors will be resolved by a court located in Delaware.

PLEASE NOTE THAT BY AGREEING TO THESE TERMS OF USE, YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST US BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE OR FEDERAL COURTS IN THE STATE OF DELAWARE OVER ANY DISPUTES OR CLAIMS YOU HAVE WITH US RELATING TO OR ARISING OUT OF THE SITE, THE SERVICE OR THIS AGREEMENT; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN THE STATE OF DELAWARE FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.

Assignment

We may assign this contract at any time as part of the sale to, merger with, or other transfer of our company to another entity. We will post a notice on the Site regarding any change of ownership so that you have the opportunity to discontinue your use of the Site if you do not wish to continue to use the Site under the new ownership. You may not assign this contract to any one else.

Trademarks

All trademarks appearing on the Site are the property of their respective owners, including, without limitation, Hidden Oak Labs, LLC. No right, license or interest to such trademarks is granted by this Agreement.

Procedures for Making Claims of Copyright Infringement

We respect the intellectual property of others, and we ask our suppliers and those posting to the Site to do the same. If you believe that your copyrighted work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent with the following information:

1. A description of the work that you claim has been infringed.
2. Identification of the location where the original or an authorized copy of the copyrighted work exists. For example, the URL of the website where it is posted or the name of the book in which it has been published.
3. Identification of the URL or other specific location on the Site where the material that you claim is infringing is located. You must include enough information to allow us to locate the material.
4. Your name, address, telephone number, and email address.
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
7. The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner's behalf.

Send notice to: support@fairvets.com.

Complete Agreement

Except as expressly provided in a particular "legal notice" on the Site, these Terms of Use and the Privacy Policy constitute the entire agreement between you and Hidden Oak Labs with respect to the use of the Site and Content.

The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Limitation of Liability, User Submissions, Indemnity, Jurisdiction, and Complete Agreement.

About The Terms of Use

This Terms Of Use agreement was created by Hidden Oak Labs, LLC the owner of the FairVets. It applies to the Site, www.fairvets.com, and to Hidden Oak Labs, LLC.

Further Questions?

FairVets welcomes questions or comments Users may have regarding this Terms of Use agreement. Please send any questions or comments to us at the following e-mail address: support@fairvets.com.